Privacy Policy

This Privacy Policy explains how NearMe ("we", "us", "our") collects, uses, shares, and protects your information when you use our chat-based property search service on WhatsApp, Telegram, and this website. We are committed to handling your data responsibly and in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act).

Note: This template is provided as a starting point and does not constitute legal advice. Please have it reviewed by a qualified legal professional before publishing.

1. Information we collect

• Information you provide: your search preferences (budget, area, property type), messages you send in chat, and any contact details you choose to share.
• Chat platform identifiers: your WhatsApp or Telegram user ID and display name, as provided by those platforms.
• Usage data: anonymised analytics such as pages visited and interactions, collected via cookies or privacy-friendly analytics.

2. How we use your information

• To understand your requirement and return relevant property matches.
• To send you alerts about new listings that match your saved preferences.
• To improve the quality and safety of our service.
• To respond to your questions and support requests.

3. Legal basis (DPDP Act)

We process your personal data based on the consent you provide when you start a chat and share your preferences, and for the legitimate purpose of delivering the service you requested. You may withdraw consent at any time.

4. Sharing of information

We do not sell your personal data. We may share limited information with:

• Service providers (e.g. hosting, messaging, and analytics) who process data on our behalf.
• Property listers only when you explicitly choose to connect with them.
• Authorities where required by applicable law.

5. Data retention

We retain your data only as long as necessary to provide the service and for legitimate business or legal purposes. You may request deletion of your data at any time.

6. Your rights

Under the DPDP Act, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data.
• Withdraw consent for processing.
• Nominate another person to exercise your rights in specified cases.

7. Security

We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

8. Children

Our service is not directed at children under 18, and we do not knowingly collect their personal data without verifiable parental consent.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.

10. Contact

For any privacy questions or to exercise your rights, contact us at support@nearmeindia.ai.